Certified quality systems

Go Infoteam’s quality management system complies with ISO 9001:2008 and its service management system complies with ISO 20000-1:2011, both certified by RINA Services

The confrontation with a fast-changing market requires companies to provide increasingly competitive products and services, able to guarantee business success and growth. Go Infoteam Group believes that the achievement of this objective is subject to the implementation of policies able to ensure the continual improvement of efficacy and efficiency in the company processes and to meet the customer's needs and expectations.

In this scenario, the steps to be taken are:

  • Definition of objectives, strategy and company policies
  • Optimization of the processes
  • Employee involvement strategy in the achievement of the objectives
  • Improvement of the staff professionalism
  • Periodic review of the organization

For each step, the Management undertakes to define and achieve the improvement objectives specified in the Quality Plan and analysed through appropriate indicators in the QMS Status Report.

UNI EN ISO 9001:2015: Quality management systems

The ISO 9001 certification is an internationally recognized standard confirming the compliance with the regulatory requirements of a company quality management system. They are general requirements and mainly concern the organization's ability to enhance customer needs and the legal obligations related to the company processes. All the quality certifications achieved by Go Infoteam Group were issued by RINA Services S.p.A., an organization accredited by the accreditation body ACCREDIA.

UNI EN ISO 14001:2015: Environmental management systems

ISO 14001: 2015 is a voluntary international standard, which specifies the requirements of an environmental management system. Certified organizations are led to adopt a management system able to monitor the environmental impacts of their activities and systematically improve it in a coherent, effective and sustainable way. This certification was also issued by RINA Services S.p.A., accredited body by the Italian Accreditation Authority.

ISO/IEC 20000-1:2018 : Technical support services management systems

apmg internationa iso/iec 2000The ISO/IEC 2000 standard, developed and based on the earlier BSI 15000(British Standard Institute), is an international standard for IT service management (ITSM) and enables organizations to benchmark their capability in providing IT services and assessing their performance. The standard focuses on processes and quality services and promotes the use of an integrated model of IT service management. It is also conveniently demonstrates compliance to ITIL (IT Infrastructure Library) best practices, a prestigious international benchmark for the implementation of IT Service Management.

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